Refund Policy

We want you to love your skincare products. If something isn’t right, here’s how we handle returns:

1. Returns Eligibility

You can return a product within 15 days of delivery if:

• The item is unused, unopened, and in original condition

• You have proof of purchase

2. Non-Returnable Items

• Opened or used items

• Items marked final sale

• Gift cards and promotional items

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

• Contact us within 48 hours of delivery

• Include photos and your order number

• We will offer a replacement, store credit, or refund based on the situation

4. Refund Process

• Once approved, refunds are issued to your original payment method within 5–10 business days

• Shipping fees are non-refundable

• Return shipping is the customer’s responsibility unless the item was defective

5. How to Request a Return

Email support@theskinlounge.store with:

• Your name and order number

• The reason for return

• Photos (if applicable)