Shipping policy

At The Skin Lounge, we are committed to delivering your orders quickly and securely across Pakistan.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales, promotional campaigns, or high-demand periods, processing times may be slightly extended.

Shipping & Delivery

  • We currently ship nationwide across Pakistan.
  • Standard delivery time is typically 2–5 business days depending on your location.
  • Deliveries to remote areas may require additional time.

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or circumstances beyond our control.

Shipping Charges

  • Free shipping may be offered during promotional campaigns or on qualifying orders.
  • Any applicable shipping charges will be displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you may receive tracking details via SMS, WhatsApp, email, or through our courier partner.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address, phone number, or recipient information is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply for re-delivery.
  • The Skin Lounge shall not be held responsible for failed deliveries resulting from incorrect customer information.

Delivery Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

  • Courier service interruptions
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • High order volumes

We appreciate your patience in such situations.

Refused or Unclaimed Orders

If an order is refused by the customer or returned due to unsuccessful delivery attempts:

  • Original shipping charges (if applicable) are non-refundable.
  • Re-shipping charges may apply before the order can be dispatched again.

Damaged Package Upon Delivery

If you receive a package that appears damaged:

  • Please take clear photos immediately.
  • Contact our customer support within 24 hours of delivery.
  • We will review the issue and provide an appropriate resolution.

Lost Packages

Once an order has been handed over to the courier service, delivery responsibility is shared with the shipping provider. However, our team will assist customers in investigating any lost shipment claims and work towards a resolution.

Contact Us

For any shipping-related questions, please contact:

The Skin Lounge
📧 support@theskinlounge.store
🌐 https://theskinlounge.store